📄 Privacy Policy – SHESHIP
1. Introduction
Welcome to SHESHIP. Your privacy matters to us. This Privacy Policy explains how SHESHIP ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit our website, use our platform, or interact with our services.
We are committed to protecting your privacy and handling your personal data with transparency, fairness, and respect. This policy applies to all users of the SHESHIP platform, including merchants, customers, visitors, and anyone who interacts with our services.
By using SHESHIP, you agree to the collection and use of your information in accordance with this Privacy Policy. Please read this policy carefully. If you do not agree with any part of this policy, please do not use our platform.
SHESHIP is a female-first e-commerce platform, and we understand that trust is the foundation of every relationship—especially when it comes to your data.
2. Information Collection
We collect various types of information to provide, improve, and personalize our services. This includes:
A. Personal Information You Provide
When you create an account, make a purchase, or interact with our platform, we may collect:
Full name
Email address
Phone number
Shipping and billing addresses
Payment information (processed securely through third-party gateways)
Business details (business name, GSTIN, PAN, etc.)
Store preferences and product listings
B. Device and Usage Information
We automatically collect certain information when you visit our platform:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent
Referring URLs
Clickstream data
Location data (general, not precise)
C. Information from Third Parties
We may receive information about you from:
Social media platforms (if you connect your account)
Payment processors
Shipping and logistics partners
Marketing and analytics partners
D. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing behavior. Please refer to Section 8 (Cookies and Tracking Technologies) for more details.
3. Data Usage
We use the information we collect for the following purposes:
Purpose Deion
Providing Services To create and manage your account, process orders, handle payments, and fulfill shipments
Platform Improvement To enhance our platform, fix bugs, and develop new features based on user behavior
Personalization To tailor your experience, recommend products, and show relevant content
Analytics To understand how users interact with our platform and measure performance
Marketing & Communications To send you updates, promotional offers, and newsletters (you can opt out anytime)
Customer Support To respond to your inquiries, resolve issues, and provide assistance
Fraud Prevention To detect and prevent fraudulent transactions and unauthorized access
Legal Compliance To comply with applicable laws, regulations, and legal requests
We process your data only for legitimate business purposes and always with respect for your privacy rights.
4. Data Sharing
We value your trust and do not sell, trade, or rent your personal information to third parties for their marketing purposes without your explicit consent.
However, we may share your information with trusted third parties to operate our platform and provide services to you:
Third Party Purpose
Payment Gateways To process transactions securely
Shipping & Logistics Partners To fulfill orders and deliver products
Cloud Service Providers To host and store data securely
Marketing & Analytics Partners To understand user behavior and improve our services
Customer Support Tools To manage and respond to inquiries
Legal & Regulatory Authorities When required by law or to protect our rights
We ensure that all third parties we work with are bound by confidentiality agreements and comply with applicable data protection laws. We do not share your data with third parties for their independent marketing purposes without your consent.
5. Data Security
We take data security seriously and implement robust measures to protect your information from unauthorized access, loss, misuse, or disclosure.
Our security measures include:
🔹 Encryption – All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission
🔹 Access Controls – Strict role-based access to personal data, limited to authorized personnel only
🔹 Secure Storage – Data is stored on secure servers with advanced firewalls and monitoring
🔹 Regular Audits – We conduct periodic security assessments and vulnerability scans
🔹 Data Breach Protocol – In the event of a data breach, we will notify affected users and regulatory authorities within 72 hours as required by law
🔹 Employee Training – Our team is trained on data privacy and security best practices
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.
6. User Choices
You have control over your personal information. Here are the choices available to you:
Action How to Do It
Access Your Data Log in to your account and view your profile and order history
Update Your Information Edit your account settings anytime
Opt Out of Marketing Emails Click "Unsubscribe" at the bottom of any marketing email
Opt Out of SMS/WhatsApp Reply "STOP" to any promotional SMS or WhatsApp message
Delete Your Account Contact us at privacy@sheship.co to request account deletion
Manage Cookies Adjust your browser settings to reject or delete cookies
Limit Data Sharing Choose not to connect social media accounts or opt out of analytics
You can exercise your rights at any time. We will respond to your request within 30 days as required by applicable law.
7. Your Rights (GDPR, CCPA & Indian Law)
Depending on your location, you may have additional rights regarding your personal data:
Right Deion
Right to Access Request a copy of the personal data we hold about you
Right to Rectification Request correction of inaccurate or incomplete data
Right to Erasure Request deletion of your data ("Right to be Forgotten")
Right to Restrict Processing Request limitation of how we process your data
Right to Data Portability Request transfer of your data to another service
Right to Object Object to processing for marketing or legitimate interests
Right to Withdraw Consent Withdraw consent at any time (where consent is the legal basis)
To exercise any of these rights, contact us at: privacy@sheship.co
8. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver targeted content.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you interact with our platform.
Types of Cookies We Use:
Cookie Type Purpose
Essential Cookies Required for basic platform functionality (e.g., login, cart)
Performance Cookies Collect anonymous data to improve platform performance
Functional Cookies Remember your preferences and settings
Analytics Cookies Help us understand user behavior using tools like Google Analytics
Advertising Cookies Deliver relevant ads and measure campaign effectiveness
Your Cookie Choices
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.
For more information on how to manage cookies, visit:
Google Chrome Settings
Mozilla Firefox Settings
Safari Settings
9. Third-Party Links
Our platform may contain links to third-party websites, apps, or services. These include:
Social media platforms (Instagram, Facebook, WhatsApp, Pinterest)
Payment gateways
Shipping partners
Affiliate links
Embedded content
Please note: This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party services you interact with.
10. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Data Type Retention Period
Account Information As long as your account is active, plus 3 years after deletion for legal/regulatory purposes
Transaction Data 7 years (as required by Indian tax laws)
Marketing Data Until you unsubscribe or withdraw consent
Analytics Data 12 months (anonymized after that)
Customer Support Records 3 years
After the retention period, your data will be securely deleted or anonymized.
11. Legal Basis and Compliance
We process your personal data on the following legal bases:
Legal Basis Deion
Contractual Necessity To fulfill our obligations under your agreement with us (e.g., processing orders, delivering products)
Legitimate Interests To improve our platform, prevent fraud, and ensure security
Consent For marketing, cookies, and certain data processing activities
Legal Obligation To comply with Indian tax laws, regulatory requirements, and legal requests
We comply with:
Indian Information Technology Act, 2000 and its rules
Digital Personal Data Protection Act, 2023 (DPDPA) – India's upcoming data protection law
GDPR (General Data Protection Regulation) – for users in the European Union
CCPA (California Consumer Privacy Act) – for users in California, USA
12. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
When we make material changes:
We will post the updated policy on this page
We will update the "Last Updated" date at the bottom
We will notify you via email or platform notification for significant changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
SHESHIP Privacy Team
📧 Email: privacy@sheship.in
📧 General Inquiries: hello@sheship.in
🌐 Website: www.sheship.in
📍 Address: [Belgaum, Karnataka]
📞 Phone: [+91-9898989898]
Our Data Protection Officer (DPO): [Nisha J C] – [nisha@sheship.in]
Response Time: We aim to respond to all privacy-related inquiries within 3 business days (and within 30 days for formal requests under GDPR/CCPA).
Last Updated: [16 - 09 - 2026]